Refund policy

We want you to love what you get from Salty Minds.

Damaged, faulty or wrong item?
If your order arrives damaged or isn't what you ordered, email us at marti@saltyminds.com.au within 7 days of delivery with your order number and photos. We'll arrange for you to send the item back to us at our cost. Once we've received and checked it, we'll send you a replacement. This doesn't affect your rights under Australian Consumer Law.

Clothing – wrong size:
Email us within 5 days of delivery to exchange unworn, unwashed clothing in its original condition for a different size. You cover the return postage, and we'll post the new size to you free. We don't give refunds on clothing unless it's faulty.

Pre-orders:
Pre-ordered items can be refunded up until the order ships. Once it has been dispatched, the terms above apply.

Change of mind:
We don't accept change-of-mind returns or give refunds for change of mind, so please choose carefully.